Privacy Policy

Effective Date: Apr 1, 2026
Last Updated: Apr 1, 2026

This Privacy Policy describes how CUBE DOCKS INC. (“Cube Docks,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects your personal information when you visit cubedock.ca, contact us, request a quote, place an order, sign up for updates, or otherwise interact with us.

We are committed to handling personal information in a privacy-conscious manner and to using reasonable safeguards to protect the information under our control.

1. What personal information we collect

Depending on how you interact with us, we may collect personal information such as:

• your name
• email address
• phone number
• billing address
• shipping or delivery address
• order details and purchase history
• quote request details
• payment-related information processed through our payment providers
• communications you send to us by email, website form, text, phone, or social media
• photos, measurements, marina details, or project information you provide for a quote or product recommendation
• device, browser, and website usage information collected through cookies and similar technologies

We collect only the information that is reasonably needed for the purposes described in this Privacy Policy. Privacy laws in Canada require limiting collection to what is needed for identified purposes.

2. How we collect personal information

We may collect personal information:

• directly from you when you submit a form, request a quote, place an order, contact us, or subscribe to marketing communications
• automatically when you browse our website through cookies, analytics tools, and similar technologies
• from service providers that support our website, payments, shipping, marketing, or customer communications
• from publicly available sources or third parties where lawful and appropriate

3. Why we use personal information

We may use your personal information to:

• provide our products and services
• respond to questions, quote requests, and customer support inquiries
• process payments and fulfill orders
• arrange shipping, delivery, pickup, or installation coordination
• communicate about your order, warranty, or account
• improve our website, products, and customer experience
• send marketing emails or promotions where permitted by law or where you have consented
• detect fraud, misuse, or security incidents
• comply with legal, tax, accounting, warranty, insurance, and regulatory obligations

Canadian privacy guidance says organizations should identify why they collect information and obtain meaningful consent where required.

4. Consent

By providing your personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy, unless a law allows or requires otherwise.

Where required, we will seek consent for specific uses of personal information. Consent is meaningful when people are given clear information about what an organization is doing with their information.

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide some services to you.

5. How we share personal information

We do not sell your personal information.

We may share personal information only as reasonably necessary with:

• website hosting providers
• e-commerce platform providers
• payment processors
• shipping, freight, courier, and delivery providers
• email marketing and customer communication platforms
• analytics and website performance providers
• professional advisors such as accountants, insurers, or legal counsel
• government authorities, regulators, or law enforcement where required or permitted by law
• business partners or contractors helping us provide products or services to you

We use a third-party service providers called, Ecwid, we expect them to handle personal information in accordance with their legal obligations and contractual commitments.

6. Website cookies and similar technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• keep the site functioning properly
• remember preferences
• understand how visitors use the site
• improve performance and user experience
• measure marketing effectiveness

Cookies are small data files placed on your device. You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Ecwid.

7. Marketing communications

If you subscribe to our newsletter or agree to receive promotional messages, we may send you updates about products, promotions, news, and offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

8. Payment information

Payments may be processed by third-party payment providers or direct e-transfers. We do not necessarily store full any payment card details on our own systems. Payment providers handle payment information according to their own privacy and security practices.

Related transaction records are retained for accounting, tax, fraud prevention, and customer service purposes.

9. Retention of personal information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, and as needed for legal, accounting, tax, warranty, dispute resolution, insurance, fraud prevention, and business recordkeeping purposes.

BC’s private-sector law requires organizations to protect information with reasonable security arrangements and to destroy it, or remove identifying links, once the purpose is no longer being served and retention is no longer necessary for legal or business purposes. If personal information is used to make a decision that directly affects an individual, it must generally be retained for at least one year so the individual has a reasonable opportunity to access it.

10. How we protect personal information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to help protect it against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. BC privacy law expressly requires reasonable security arrangements for personal information under an organization’s control.

No system can be guaranteed to be completely secure, but we take privacy and security seriously and work to reduce risk.

11. Your rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you
• request information about how your personal information has been used or disclosed
• request correction of inaccurate personal information
• withdraw consent to certain uses, where consent is the basis for processing
• make a complaint about our privacy practices

Canadian privacy guidance recognizes that individuals generally have a right to access personal information held about them and to challenge its accuracy and completeness. Under PIPEDA guidance for businesses, access requests are generally to be handled at free or minimal cost within 30 days.

To exercise any of these rights, please contact us using the details below.

12. Children’s privacy

Our website and products are not directed to children, and we do not knowingly collect personal information directly from children without appropriate consent where required.

13. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing personal information.

14. International or out-of-province service providers

Some of our service providers may store or process personal information outside British Columbia or outside Canada. Where that happens, the information may be subject to the laws of the jurisdiction where it is processed.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last Updated” date.

Privacy guidance from the Office of the Privacy Commissioner of Canada says a privacy policy can function as part of obtaining consent, and organizations should notify users in advance of significant changes and consider confirming consent where appropriate.

16. Contact us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

CUBE DOCKS INC.
#3, 1726 Commercial Drive
Vancouver, BC, Canada
Email: info@cubedock.ca
Phone: 604-366-8686